Order & Delivery
How do I know that my purchase has been completed?
Once your purchase has been completed, you will receive a confirmation email with your order number. Please keep it in case you need to contact our customer service.
I have a discount code – how do I use it?
Enter your discount code in the “Discount code” field, then click “Apply” in the cart under the order summary. Please note that discount codes cannot be combined with other discounts and offers.
Which delivery options can I choose?
We offer Bring pick-up parcel. Current prices are displayed at checkout when placing your order.
How long is the delivery time?
Our goal is always to ship all orders placed before 2 p.m. CET on the same day. Delivery usually takes 1–3 business days.
How much does shipping cost?
Shipping fees depend on the destination country and the value of your order. Orders over a certain amount qualify for free shipping:. Sweden: PostNord Varubrev: 39 SEK, free shipping for orders over 599 SEK (with Bring). Norway: Bring parcel: 99 NOK,
Can I change my order after it has been placed?
An order can only be changed within 1 hour after it is placed. Please contact Eir, Rehaboteket’s AI assistant, for assistance with your change.
How long will the package remain at the pickup location?
The package will normally remain at the pickup location for 7–14 days, depending on the carrier. Exact details can be found in the notification you receive when the package has been delivered to the pickup location.
What happens if I don’t pick up my package?
If you do not pick up your package within the time specified by the courier, it will be returned to us. For uncollected packages, a fee of 199 SEK (SE, NO) / 129 DKK (DK) / 19 EUR (FI, DE) will be charged to cover return and handling costs.
I have received a different item than the one I ordered – what should I do?
If we have sent you the wrong item, please contact our customer service with your order number and details about which item is incorrect. Please attach a photo of the items in your delivery if you email us. You will receive further instructions on ho
One or more items are missing from the delivery – what should I do?
If the package is intact and the error is believed to be due to a picking error, please contact our customer service with your order number and details about which item or items are missing from the shipment. Please attach a photo of the delivered it
My package hasn’t arrived/is missing! What should I do?
If your package hasn’t arrived, we recommend that you first contact the carrier so they can help locate the package. If they are unable to locate the package within 7 business days, please contact us through Eir, our AI assistant, who will collect al