Order & Delivery
How do I know that my purchase has been completed?
Once your purchase has been completed, you will receive a confirmation email with your order number. Please keep it in case you need to contact our customer service.
I have a discount code – how do I use it?
Enter your discount code in the “Discount code” field, then click “Apply” in the basket under the order summary. Please note that discount codes cannot be combined with other discounts and offers.
Which delivery options can I choose?
We offer Bring pick-up parcel. Current prices are displayed at checkout when placing your order.
How long is the delivery time?
Our aim is always to dispatch all orders placed before 2 pm CET on the same day. Delivery usually takes 1–3 working days.
How much does shipping cost?
Shipping costs vary depending on the country and order value. Orders above a certain value qualify for free shipping:. Sweden: PostNord Varubrev: 39 SEK, free shipping for orders over 599 SEK (with Bring). Norway: Bring parcel: 99 NOK, free shipping
Can I change my order after it has been placed?
An order can only be changed within 1 hour after it has been placed. Please contact Eir, Rehaboteket’s AI assistant, for help with your change.
How long will the parcel remain at the collection point?
The parcel will normally remain at the collection point for 7–14 days, depending on the carrier. Exact details can be found in the notification you receive when the parcel has been delivered to the collection point.
What happens if I don’t collect my parcel?
If you do not collect your parcel within the time specified by the courier, it will be returned to us. For uncollected parcels, a fee of 199 SEK (SE, NO) / 129 DKK (DK) / 19 EUR (FI, DE) will be charged to cover return and handling costs.
I have received a different item than the one I ordered – what should I do?
If we have sent you the wrong item, please contact our customer service with your order number and details of which item is incorrect. Please attach a photo of the items in your delivery if you contact us by email. You will receive further instructio
One or more items are missing from the delivery – what should I do?
If the parcel is intact and the error is assumed to be due to a picking error, please contact our customer service with your order number and details of which item or items are missing from the shipment. Please attach a photo of the delivered items i
My parcel hasn’t arrived/is missing! What should I do?
If your parcel hasn’t arrived, we recommend that you first contact the carrier so they can help locate the parcel. If they are unable to locate the parcel within 7 working days, please contact us via Eir, our AI assistant, who will collect all the in