Returns and exchanges
How do I make a return?
We always offer a 30-day return policy, giving you plenty of time to try your product at your own pace. This applies to all products, except for individually customised items. On this page, we explain step by step how to register a return and send yo
How do I exchange size or model?
To make an exchange, you need to place a new order on our website for the desired size or model so that we can ensure the new order is sent to you as soon as possible. When registering your new purchase, you can enter a discount code (found on the pa
How long do I have an open purchase period?
We offer a 30-day open purchase period from the day you received your order. This gives you plenty of time to try your product at your own pace. This applies to all products, except individually customised products.
How much does it cost to return my products?
The return fee depends on your country:. This fee covers handling and return shipping costs and will be deducted from your refund.
Do I have to pay the invoice if I return a product?
To avoid the risk of an invoice becoming due, we recommend contacting Qliro directly via their customer service or through your Qliro account (app or website). 💚 Click here to get in touch with Qliro.
Have you received my return?
Once we have received your return, we will send a confirmation to your email address. For refunds of direct payments, it may take 2–3 bank days for the funds to be returned to your account.
Can I return a used product?
For hygiene reasons, we can only accept returns of unused products in their original packaging. Please try the product carefully and use protective measures to keep it in like-new condition.
How do I get my return label?
Once your return request has been approved by us, you will receive an email (from Bring) containing a code to write on the package and a QR code to show to the staff when dropping off your parcel at a post office. If you haven’t received the email af