Rehaboteket

To make an exchange, you need to place a new order on our website for the desired size or model so that we can ensure the new order is sent to you as soon as possible.When registering your new purchase, you can enter a discount code (found on the packing slip in your delivery) to cover the return fee, meaning your exchange will be free of charge.Afterwards, register a return for your original order.<a href="https://www.rehaboteket.dk/pages/support-faq?hcUrl=%252Fen-GB%252Fhow-do-i-make-a-return-2565540">&#x1F4E6; Read here for instructions on how to make a return with us.</a>

To make an exchange, you need to place a new order on our website for the desired size or model so that we can ensure the new order is sent to you as soon as possible. When registering your new purchase, you can enter a discount code (found on the pa

How do I exchange size or model?

Returns and exchanges

How do I make a return?

How long do I have an open purchase period?

How much does it cost to return my products?

Do I have to pay the invoice if I return a product?

Have you received my return?

Can I return a used product?

How do I get my return label?

How do I know which size to choose?

I’m right on the borderline between two sizes. Which size should I choose?

How do I know which product suits me best?

How do I wash/care for my product?

Can I use the products if I have a specific injury or medical condition?

Is it possible to get advice before purchasing?

Do you always have the products in stock?

Product Selection & Size

How do I know that my purchase has been completed?

I have a discount code – how do I use it?

Which delivery options can I choose?

How long is the delivery time?

How much does shipping cost?

Can I change my order after it has been placed?

How long will the parcel remain at the collection point?

What happens if I don’t collect my parcel?

I have received a different item than the one I ordered – what should I do?

One or more items are missing from the delivery – what should I do?

My parcel hasn’t arrived/is missing! What should I do?

Order & Delivery

How do I place an order at Rehaboteket?

What payment methods do you offer?

Can I postpone the due date on my invoice?

I can’t find my invoice. Can you send a new one?

I want my invoice sent to my company. How do I do that?

Can I cancel my order?

Terms & Conditions and Payment

I want to make a complaint about a product. How do I do that?

Product complaint

How do I exchange size or model?Updated a month ago