Product Selection & Size
How do I know which size to choose?
Each product page has a unique size chart with measurement instructions, which we always recommend checking before making a purchase. If you would like guidance on selecting the right size, you can always contact our customer service. If the size doe
I’m right on the borderline between two sizes. Which size should I choose?
We generally recommend choosing the larger size if you are right on the borderline, except for our wrist supports, thumb supports, ankle supports, and the Ulnaris elbow support, for which we recommend the smaller size in borderline cases. If you are
How do I know which product suits me best?
We have detailed product descriptions and size guides on our website to help you find the right product. You can read our Injury Guide for tips and advice on which product best meets your needs. The guide is based on expert knowledge from our license
How do I wash/care for my product?
Always follow the product-specific care instructions, usually found on a label inside the product or on the packaging. Most supports and protective items should be hand-washed in lukewarm water with mild soap and air-dried. Avoid fabric softener and
Can I use the products if I have a specific injury or medical condition?
In our Injury Guide, you’ll find everything you need to know about common injuries, their symptoms, causes, and risk factors, as well as which supports and protective items can help relieve pain and promote recovery. The guide is based on expert know
Is it possible to get advice before purchasing?
Absolutely! You can always contact us for personal advice.
Do you always have the products in stock?
We keep most of our products in stock and continuously order new items. If a product is out of stock, you can click the “Notify me” button, enter your email address, and click “Sign up.” Once you’ve registered your email, we’ll send you an email as s