If your product is broken or defective, you need to contact our customer service. Submit your case through our contact form or email us, providing the following information:. Your order number. Which item it concerns and the quantity. LOT/batch numbe

If your product is broken or defective, you need to contact our customer service. Submit your case through our <a href="https://www.rehaboteket.dk/pages/kontakta-oss?shpxid=6e6fe9f3-1bab-4b84-b8b8-3d44be6d55f5">contact form</a> or <a href="mailto:kundservice@rehaboteket.se">email us</a>, providing the following information:<ul data-start="1126" data-end="1455"><li data-start="1126" data-end="1147">Your order number</li><li data-start="1148" data-end="1191">Which item it concerns and the quantity</li><li data-start="1192" data-end="1300">LOT/batch number of the product (if possible). This number is usually found on a white label on the item</li><li data-start="1301" data-end="1386">A clear description of the fault, what is not working, and when it was discovered</li><li data-start="1387" data-end="1455">A photo of the product showing the fault or damage (if possible)</li></ul>Once we have received this information, we will assess the case. For a claim to be approved, it must relate to a manufacturing defect, not normal wear and tear or external damage.

I want to make a claim about a product. How do I do that?

Rehaboteket

Product claim

How do I make a return?

How do I exchange size or model?

How long do I have to return a product?

How much does it cost to return my products?

Do I have to pay the invoice if I return a product?

Have you received my return?

Can I return a used product?

How do I get my return label?

Returns & Exchanges

How do I know which size to choose?

I’m right on the borderline between two sizes. Which size should I choose?

How do I know which product suits me best?

How do I wash/care for my product?

Can I use the products if I have a specific injury or medical condition?

Is it possible to get advice before purchasing?

Do you always have the products in stock?

Product Selection & Size

How do I know that my purchase has been completed?

I have a discount code – how do I use it?

Which delivery options can I choose?

How long is the delivery time?

How much does shipping cost?

Can I change my order after it has been placed?

How long will the package remain at the pickup location?

What happens if I don’t pick up my package?

I have received a different item than the one I ordered – what should I do?

One or more items are missing from the delivery – what should I do?

My package hasn’t arrived/is missing! What should I do?

Order & Delivery

How do I place an order at Rehaboteket?

What payment methods do you offer?

Can I postpone the due date on my invoice?

I can’t find my invoice. Can you send a new one?

I want my invoice sent to my company. How do I do that?

Can I cancel my order?

Terms & Conditions and Payment